Safety Leader

Successful Case Management

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Incidents happen, even to the best companies and employees. It’s how we, first, try to prevent injuries from happening and then afterwards manage them that really matters. In every incident, there are so many different stages, that it’s easy to get overwhelmed and forget what the end goal is: to ensure the employee is okay and understand what proactive approaches should be used to prevent the same or a similar incident from happening in the future.

After every incident, there are certain responsibilities every employer and employee has. Knowing these is the key to successful case management. Let’s go over these one-by-one.

Employer Responsibilities

Right away, an employer’s role is to get all team members in the right mindset, letting them know they won’t get in trouble for reporting an incident. The company’s goal is to keep all employees safe and to help the employee heal if an incident were to occur. Ideally, setting these expectations will help ensure an employee feels comfortable reporting an incident and will do so in a timely manner.

Once an incident occurs, it is the case manager’s duty to find the root cause and collect as many facts as possible. The goal is to find the root cause of the incident so action items can be taken to prevent the same incident from happening in the future.  

The case manager also has to act as somewhat of a liaison between the injured employee and the doctor. Going to the initial and all follow-up doctor’s appointments can help confirm correct information is being relayed between parties. Between appointments, a case manager should regularly check-in on the employee to verify they are doing the exercises and preventative, at-home care as prescribed by the doctor. Checking in on the injured employee confirms to them that you care and want them to recover as soon as possible.

Employee Responsibilities

An employee’s first responsibility when it comes to an incident is to simply let their employer know. The employer cannot assist if they do not know. In addition, continuing work with an injury could increase damage and decrease the possibility for repair later. It is also vital that the employee go to their employer’s designated medical office. If an employee goes to their own doctor unaccompanied, it could decrease assistance the employer can provide.

Training both management and employees on how to properly handle an injury is the key to successful case management.

As an employee, it is important to assess the situation correctly and only accept the care or instruction that is absolutely necessary. If days off work are required, practice all exercises and preventative actions required by the doctor. Doing so can help decrease the amount of time the injury lasts and get the employee back to work sooner. It is an employee’s moral duty to not take more days off than necessary.

Conclusion: Key Takeaways

Training both management and employees on how to properly handle an injury is the key to successful case management. Both sides should not fear asking questions, whether it’s to get the entire story of what happened or ask what steps come next. If everyone has the same mindset and goals going in and throughout the process, you will always have a successful case management system.


From your experience, what other responsibilities does either an employer or an employee have to ensure

case management success?

Comment Below!

Meet the Founder (Part 2)

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Meet the Founder (Part 2)

This week, Apolonia shared her thoughts on company culture and how it played a roll in the development of True Safety. We discussed the importance of having a healthy internal company culture and the benefits it can have on the customers. 

Listen to the entire episode on Spotify, iTunes, GooglePlay, and Stitcher.

You can also find the entire episode on our Youtube Channel.

Meet the Founder (Part 1)

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Meet the Founder (Part 1)

This week we finally get to hear how True Safety got started. We had the privilege of listening to Apolonia Rockwell share her story about how she got her start in the Oil and Gas Industry and how she put together what is now True Safety Services.

Listen to the entire episode on Spotify, iTunes, GooglePlay, and Stitcher.

You can also find the entire episode on our Youtube Channel.

The ROI of Safety

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Properly implementing a complete safety program is sometimes seen as an expensive endeavor. However, have you thought about what your company might get back from making this investment? Potential returns could include more work for the company, lower insurance premiums, and happier employees.

Let’s take a look at how safety is one of the most valuable investments your company can make.

More Work for the Company

Contracting companies look at a company’s safety statistics and decide if they match up to their own standards. If your company doesn’t make the cut, a client may decide to work with another company instead. Don’t let that happen!

Having a solid and constantly growing safety program will help ensure your company is always on the forefront of a client’s mind...

Having a solid and constantly growing safety program will help ensure your company is always on the forefront of a client’s mind as a good and safe company to work with. This can be done by showing the contracting company that you have a complete and updated HSE Manual, steady safety meetings and training classes, site safety audits, and more!

Lower Insurance Premiums

Creating an atmosphere where safety is a way of life will in turn result in less incidents, near misses, and recordables. This not only directly results in lower workers compensation costs but can overtime reduce your total insurance premiums.

Through programs, like Colorado's Cost Containment Certification (CCC), insurance companies in Colorado reward their clients with a discount on their insurance costs year after year. However, a company has to do the work on their side before the insurance company will accept their proposal. This includes proving you have regular safety programs and procedures in place, a group of people continuously looking to improve the program, among other items.

If your company operates in a state other than Colorado, do a quick search to see if your state offers a CCC program. For more information on Colorado’s CCC, visit Colorado’s Department of Labor and Employment website here.

Happier Employees

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Lastly, but maybe most importantly, you have happier employees. Having a full safety program in place helps show your employees you care about them and are invested in them. An employee’s family satisfaction will also increase, meaning families are satisfied with your company and happy to have their loved ones work there.

Happy employees makes it easier to create a better safety and company culture. There will be less push back from the employees and they will be willing to reciprocate the support they get, staying at the company for longer, creating a decrease in turnover rate.


These are just three of the major returns that can come out of investing in a proper and complete safety program.

Are there other returns your company has seen from advancing your safety program?

Comment below!

How to Lead VS Manage Your Team

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How to Lead VS Manage Your Team

This week we had the privilege of having Chris Patterson on the show. He shared his thoughts on topics like team safety culture, connecting with employees, and leadership practices that go above and beyond. 

Listen to the entire episode on Spotify, iTunes, GooglePlay, and Stitcher.

You can also watch the entire episode on our Youtube Channel.

Safety Culture: The Bottom Line

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Safety Culture: The Bottom Line

By: Christin Adams

When we hear the phrase bottom-line, in business, we generally think in terms of dollars. When your business is safety, however, there is something more valuable at stake. Every day, we all go to work, or our friends and families do. Our children ride school buses. We are a society in motion. We rely on first responders in crisis and first aid when minutes matter. We also depend on our dollars to support those services and skills because human life is valuable and that is money well spent.

              With just over 5,000 national workplace fatalities in 2017, a number that has been steadily climbing each year for the past five years, we understand the great financial cost inherent in each of these tragedies. The U.S. Department of Labor estimates that in total, employers are spending $1 billion each week on worker’s compensation costs. These numbers are important for businesses, but their employee’s well-being is more important. By focusing on employee safety, direct and indirect costs for businesses and their insurers are greatly reduced.

The key to an impactful safety culture is relationships.

So how do we get an organization to become safer? There are plenty of quantifiable means and they are all used on a daily basis: topical safety meetings, focused training classes, audits, stop work measures, etc. These are all essential to spreading awareness and building the correct habits; but talk to just about anyone that wears a hard hat for a living, and they will tell you they don’t want to sit through a class or do extra paperwork – they just want to get to work. The key to an impactful safety culture is relationships.

In fact, value is created through relationships in the work place. In an organization with a healthy safety culture, everyone, from the entry level laborers all the way to the executive leadership team, must buy-in and take responsibility for each other’s safety. And when any part of the organization does not, the rest suffer. If you have a great team on the front lines of your business, a team that looks out for each other, creates and reviews thorough job safety assessments at the start of each shift, documents near misses, and practices stop work authority when appropriate you’re half way there. You also need support from upper management in the form of new hire training procedures and investment in proper safety equipment and protective gear. Without the relationship between these, at some point the inevitable will happen. Someone will get hurt.

Safety is the result of a thriving company culture.

Companies must not forget that safety is about people. Safety is the result of a thriving company culture. Building a strong safety culture starts from the top and works its way to the bottom. Although, if we flip that thought process and give employees the power and initiative to create a safety culture, they are still going to follow the leadership displayed to them. Understand your employees and work alongside them, not above them.


How does a truly great safety culture impact a company’s bottom line?

Comment Below!

What Makes World Class Training

What Makes World Class Training?

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We were lucky to have Rick Power, the owner of Rocky Mountain Taphouse. Rick shared about his passion for teaching and discussed topics including grit, ownership, and servant leadership.

For more information on the Rocky Mountain Taphouse, check out https://www.rockymountaintaphouse.com/.

The People Business

The People Business

This episode features our latest guest speaker, Keith Martin, from 1888 Industrial Services. During our time with Keith, we discussed the importance of caring for employees and what it means to be in the "people business". Tune in to hear Keith's perspective on business culture and how important it is to prioritize people's well-being.

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3 Characteristics of an Admirable Safety Leader

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In our last blog, 5 Steps to Building a Safety Culture, we focused on what elements are needed to build a lasting and effective safety culture within a company. It was suggested that the elements of culture tend to have a trickle-down effect, meaning that employees tend to follow their supervisor’s actions.

Therefore, it is important that a supervisor carries themselves as a true safety leader. After looking into our resources at True Safety, we have compiled what we believe to be the 3 most important characteristics that make up a truly admirable safety leader:

1.      Willingness to Work

2.      Communication

3.      Sincerity


1. Willingness to Work

…when it comes to safety, there are no titles.

The first main characteristic of focus is the leader’s willingness to work. Not only does a great safety leader know the value of a good work ethic, but they also share the view that they are not above other employees. No matter what title a leader is given, they are willing to do any task within the company to help the group succeed as a whole. These individuals realize that when it comes to safety, there are no titles. Instead, there is just one unified mission: to make it home safely.

2. Communication

A great safety leader knows how to communicate effectively among different types of people. Taking the personalities of different employees into account is extremely important. Using this information to gauge how the leader communicates with their group can make a huge difference in how the information is received.

3. Sincerity

…these leaders are making an investment in their employees…

Admirable safety leaders are sincere safety leaders. They have a nice and considerate way about them that makes them easy to respect and get along with. These leaders truthfully care about the people they work with. Their goal is not only to ensure all of their employees get home safely day after day, but also to constantly be sharing their knowledge to help their employees grow into impressive safety leaders themselves. In doing so, these leaders are making an investment in their employees in order to not only help them succeed, but to also help the group and company as a whole flourish.


Becoming a successful safety leader is hard work and takes practice. They have to be willing to work hard, able to communicate effectively, and show their sincerity through the knowledge they share.

 

 Which characteristics on our list would you agree with? Which would you change or add?

 

We would love to hear your opinions! Comment below!

5 Steps to Building a Safety Culture

Creating a culture within companies is growing in importance to all industries. Safety culture is no different.


Merriam-Webster defines culture as, “the set of shared attitudes, values, goals, and practices that characterizes an institution or organization.”  

When it comes to creating a successful safety culture, confirming that each of these components just stated are present is extremely important.

 

Here are the top 5 tips on how to get each of these components into your company and create a successful safety culture:

1.       Build Trust

2.       Provide Training

3.       Provide Communication Channels

4.       Lead by Example

5.       Celebrate Successes

 

Now let’s break each step down individually.

 

1.    Build Trust

Step one to developing any relationship is to build trust between the parties. Employees should feel that they can go to their supervisor if an incident occurs or if they see something that may be a safety hazard. Encouraging them to inform a supervisor in either of these cases is a vital part of having a successful safety culture. For instance, if the employees do not feel comfortable reporting a near miss, this mishap may be repeated in the future and turn into a more serious occurrence later on.

 

2.    Provide Training

"...world-class teams are dedicated to continuous learning."

Training provides employees with safety tools and resources. These resources are just as important as any of the other tools used to complete a job. They enable employees to correctly identify a potential safety hazard and know what the next step in preventing further danger is. When training is lacking from a company, it is more likely problems will arise. Remember, world-class teams are dedicated to continuous learning.

 

3.    Provide Communication Channels

It is important that employees know how to report a safety issue and that it will be addressed appropriately. Make sure the channels of communication for reporting a problem is completely clear to employees; they should know exactly who they are to inform about a concern. After the concern is expressed, the employee should feel confident that it will be handled in a positive and complete manner, making sure to investigate the entire issue.

Making the workplace an open area for sharing ideas about safety should also be practiced.

 

4.    Lead by Example

“The elements of culture tend to have a trickle-down effect.”

Culture is something that engulfs the totality of a company and, therefore, is a commitment that should be taken on by the entire team. The elements of culture tend to have a trickle-down effect. This means that employees will gauge their goals and how they handle situations at work on how their supervisors do. If an employee’s supervisor fails to correct a reported hazard, it is likely that the employee will not be concerned with reporting hazards anymore because no action is taken to resolve the issue. Creating a true and complete safety culture means going beyond the programs and policies with meaningful actions.

 

5.    Celebrate Successes

Keeping safety at the forefront of goals set for a company is extremely important. As previously stated, it takes an entire company to successfully attain these goals. Therefore, when these objectives are reached, it is important to celebrate the company and all of the employees within it. Acknowledging what the company has done and setting higher sites for the future can help to ensure that the company will continue succeeding and gaining triumphs that previously seemed difficult to obtain.

 


These 5 steps are simple, but necessary to gaining a complete and true safety culture within a company. Following them will ensure all of the correct elements are in place for letting a company go beyond their goals and keeping their employees safe.

 

What techniques are you using to create a safety culture within your company? Comment below!